You can explain everything you've already tried, and see what else they can suggest. If, after trying all the steps we've mentioned in this article, you are still having issues, then it may well be time to contact PlayStation Support for additional help and advice.

Delete the partially installed game, and try installing it again.

Clean the disc with a soft, clean cloth to remove any dirt.

Turn off your PlayStation®5 console, unplug the power cable and then plug it back in.

If you find yourself seeing this error code, try the following steps: We highlighted this earlier, so we'll just touch on it briefly.

READ MORE: PS5 Primary Account: How To Set PS5 As Primary Console For Game Sharing.

You might find that you have to download some games and content all over again after going through this process, but hopefully, it should resolve your pesky issue with the 'Can't download or copy' error message.

While you're in safe mode, you should be given the option to ' rebuild your database' - do this, and it should clear out the cobwebs and banish any storage-based bugs.

Then you should turn the PS5 off, and start it again in safe mode: while the console is off, to enter 'safe mode', you need to hold down the power button on the console until you hear a second beep.

In your Settings, make sure you have the latest System Update installed and running.

How to fix the 'can't download or copy' issue on PS5Īccording to, the official advice for any and all PS5 storage issues is to follow these steps:

READ MORE: PS5 Slow Download Speed: Why Are My PS5 Downloads So Slow, And How To Speed Up PS5 Updates.

It didn't seem to be impacting any other game downloads or updates, which is quite odd. However many times the console tried to download the update, the message 'can't download or copy' continued to appear. This was after I'd moved The Sims 4 over from my external hard drive to the SSD, so perhaps that caused some confusion for the console (although it's hard to see why it would). It's hard to say if there's any rhyme or reason as to when this error message will appear, but I spotted it when the PS5 was trying to download The Sims 4 onto the console's internal SSD storage. Why am I seeing the 'can't download or copy' error message on PS5?

Keep on reading to learn everything we know about the PS5's 'can't download or copy' glitch.

Luckily, this error isn't the end of the world.

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